Our safeguarding promise
The safety of our team and guests has always been our top priority, but we’re safeguarding it with even greater care and urgency now. To this end, we are monitoring developments in COVID-19 closely, heeding advice from the World Health Organisation and local authorities, and implementing enhanced procedures to ensure the safest environment possible at our apartments. Here is all the information on our safeguarding measures.
Local Restrictions
The coronavirus pandemic is a fluid situation that changes often and varies between regions, both epidemiologically and in terms of restrictions and guidelines. Below are the current restrictions that impact our properties. Please note that face coverings are mandatory in all of our public spaces.
Due to government restrictions for Covid-19, only guests from within the same household or part of the same support bubble can occupy one apartment together. Face coverings are mandatory in the apartment building public spaces. We look forward to welcoming all our leisure guests back again soon.
*Please check for travel restrictions in the city you are travelling to before booking and ensure that you are complying with any local restrictions.
Increased flexibility
We’d like to remind all guests who made bookings directly with us on staymela.com under our ‘FREE CANCELLATION’ rate that they can cancel their stay free of charge up until 12 noon (local time) prior to their arrival date.
We’d also like to reassure those of you who’d like to book or have already booked directly with us on staymela.com under our ‘PAY NOW AND SAVE’ rate that we have increased the flexibility on this arrangement — you can change the dates on these bookings. (Rate changes may apply and must be rebooked within a 3 month period)
Guests booking via third parties are advised to contact their booking provider for information on their policies.
Get in touch
If you require any further information, please don’t hesitate to contact us via email at info@staymela.com or view all our property phone numbers here. We’re also available to answer questions via our web chat service on staymela.com.
